Privacy Policy

Effective Date: 05/12/2024

At TableSync, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal data when you use our restaurant management system ("the Software"). By using the Software, you agree to the terms outlined in this Privacy Policy.

1. Data Collection

We collect the following types of information to provide and improve our services:

  • Customer Data: Information input into the Software by Licensees (e.g., reservation details, customer contact information).
  • Account Data: Information about the Licensee, such as business name, address, and payment details.
  • Usage Data: Information on how the Software is accessed and used to improve functionality and address issues.

2. Purpose of Data Usage

We use collected data for the following purposes:

  • Service Provision: To provide, operate, and maintain the Software.
  • Support and Maintenance: To troubleshoot issues, deliver updates, and enhance the user experience.
  • Compliance: To comply with applicable legal obligations, including data protection laws.
  • Billing: To process subscription fees and manage Licensee accounts.

3. Data Ownership

Licensees retain ownership of all customer data entered into the Software. TableSync acts as a data processor and will handle customer data only to provide the services agreed upon in the License Agreement.

4. Data Sharing and Disclosure

We do not sell or rent your data. However, we may share data under the following circumstances:

  • With Your Consent: When explicitly authorized by you.
  • Service Providers: With third parties who assist in providing services, such as payment processors or cloud hosting providers.
  • Legal Requirements: When required by law or in response to valid legal requests.

5. Data Protection and Security

We implement industry-standard security measures to protect your data, including:

  • Secure encryption of sensitive information.
  • Regular security audits and compliance with the UK General Data Protection Regulation (GDPR).
  • Access controls to ensure data is only accessible to authorized personnel.

6. Retention of Data

We retain data for as long as necessary to provide services and meet legal or regulatory obligations. Upon termination of the License Agreement, all customer data entered into the Software will be deleted within 30 days unless required otherwise by law.

7. Rights of Licensees and Customers

As a Licensee or customer, you have the right to:

  • Request a copy of the personal data we hold about you.
  • Request corrections to inaccurate or incomplete data.
  • Request the deletion of your data, subject to legal limitations.
  • Request limitations on how your data is processed.

For requests, please contact us at [Insert Contact Email].

8. Cookies and Tracking

We use cookies and similar tracking technologies to enhance the user experience and gather usage data. You can manage cookie preferences through your browser settings.

9. Changes to the Privacy Policy

We may update this Privacy Policy from time to time. Updates will be communicated through the Software or via email.

10. Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us:

TableSync
Email: support@tablesync.co.uk